Shipping policy
GPAX works with trusted shipping partners to deliver your order quickly and securely. Please see the details below.
Shipping & Tracking
All orders ship via tracked international shipping. Once an order ships, tracking information is provided by email and serves as confirmation that the order is in transit. Tracking may take a few days to show movement, and updates typically begin once the package reaches the destination country.
Processing
Orders are processed within 1 to 3 business days, excluding weekends and holidays. Processing may take slightly longer during peak seasons.
International Shipping
GPAX ships to selected destinations across Europe, North America, the Americas, the Middle East, Asia Pacific, and Oceania.
For orders to the European Union, United Kingdom, United States, Canada, Australia, Mexico, Saudi Arabia and Qatar we ship on a DDP (Delivered Duty Paid) basis, so all import duties, taxes and customs clearance are handled by us and you will not be charged extra fees on delivery.
For all other destinations, local customs charges may apply and are the responsibility of the recipient. Customs may also request additional documentation before releasing your parcel. Customs delays imposed by local authorities are beyond our control and do not qualify for refunds or returns.
We do not ship to PO Boxes, APO/FPO/DPO addresses, US territories, or remote and restricted postcodes. Orders placed with these addresses may be cancelled and refunded.
Shipping Costs
Shipping fees vary by destination and are calculated at checkout. Free shipping may apply to qualifying orders, as shown at checkout.
Delivery Estimates
Delivery times begin from the date your order ships and are estimates, not guarantees. Remote or island addresses may take longer.
| Destination | Estimated Delivery |
|---|---|
| Netherlands | 4–8 Calendar Days |
| Belgium | 4–8 Calendar Days |
| United Kingdom | 4–7 Calendar Days |
| Europe (other) | 7–11 Calendar Days |
| Norway | 7–11 Calendar Days |
| Switzerland | 7–11 Calendar Days |
| Iceland | 7–11 Calendar Days |
| United States | 7–11 Calendar Days |
| Canada | 7–10 Calendar Days |
| Americas (other) | 10–16 Calendar Days |
| Australia | 6–10 Calendar Days |
| New Zealand | 8–14 Calendar Days |
| Middle East | 8–14 Calendar Days |
| Asia Pacific | 8–14 Calendar Days |
| India | 10–16 Calendar Days |
| Indonesia | 10–16 Calendar Days |
| Israel | 8–14 Calendar Days |
| South Africa | 11–18 Calendar Days |
United Kingdom covers the United Kingdom, Guernsey, Jersey and the Isle of Man.
Europe (other) covers Andorra, Austria, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Kosovo, Latvia, Lithuania, Luxembourg, Malta, Monaco, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, and Vatican City.
Americas (other) covers Jamaica and Mexico.
Middle East covers Qatar, Saudi Arabia, and United Arab Emirates.
Asia Pacific covers Malaysia and Singapore.
Israel: Parcels to Israel are usually delivered to self-service pickup lockers. Please allow extra time beyond the estimate shown above, as locker assignment and notification by the local carrier may take additional days.
South Africa: Orders to South Africa require the recipient’s South African ID number at checkout. Customs uses this number to clear the parcel. South Africa is shipped DAP (Delivered at Place), so local duties, taxes or customs fees may apply and are the responsibility of the recipient.
Order Changes & Cancellations
Requests to modify or cancel an order must be submitted within 12 hours of purchase. Once processing begins, changes or cancellations may no longer be possible. For address changes, contact us as soon as possible with your order number; we cannot guarantee changes once an order has been processed. If your order has already shipped, EU customers have a 14-day right of withdrawal from the date of receipt, as described in our Return & Refund Policy.
Failed Delivery & Uncollected Parcels
A parcel may arrive at your local post office and remain pending if the address is incomplete or it isn't collected in time. The carrier typically attempts delivery one to three times; if not collected within the holding period, the parcel may be returned, and we cannot take responsibility for loss during the return process. Please ensure your address and contact details are correct at checkout.
Missing, Damaged, or Not Received
Claims for items that arrive broken, damaged, or with quality issues must be reported within 10 calendar days of delivery with clear photos of the product, the issue, and your order details. Packaging damage alone does not qualify if the item inside is intact. If tracking shows your order as "Delivered" but you haven't received it, contact us right away and we'll provide delivery proof and the carrier's contact details so you can follow up. If you obtain carrier proof that the package was lost or not delivered, we'll arrange a free replacement or refund. These investigations rely on the carrier and may take time, with no guaranteed outcome where tracking confirms delivery, so please check with your household and local post office first.
By placing an order with GPAX, you accept the terms outlined in this policy. For assistance, contact hello@gpax.co.