Refund policy

If your order isn't quite right, we're here to help. You may return eligible items within 30 days of receiving your order. Please review the conditions below.

Eligibility

Items must be returned within 30 calendar days of delivery, unworn, unwashed, complete, and in original condition with all tags and packaging intact. Returns showing signs of wear, damage, or incompleteness may be declined. The reason for the return must be clear and supported by photos where relevant.

How Returns Work

Returns are sent to our fulfillment center, and return shipping is the customer's responsibility unless the return is due to our error. As international return shipping can be costly and slow, we recommend store credit or an exchange rather than shipping an item back for a refund.

Refunds

Approved returns are refunded to your original payment method. Depending on your request, we may also offer store credit or an exchange as an alternative, which you're free to accept or decline. Store credit never expires and can be used on any future GPAX order. Original shipping fees are non-refundable, and bundled items must be returned in full.

Your Statutory Rights (EU & UK)

Consumers in the European Union or United Kingdom have a legal right to withdraw from a purchase within 14 days of delivery, for any reason, by contacting hello@gpax.co within that period or by using our withdrawal form. In that case you'll receive a refund of the item price and original standard shipping to your payment method once the item is received and inspected. Return shipping is your responsibility, and items must be returned unused and in original condition. GPAX voluntarily extends its return window to 30 days; this statutory right applies in addition and is never reduced by this policy.

Exchanges

Exchange requests must be submitted within 30 calendar days of delivery, with items returned complete and in original condition. Once inspected, store credit is issued by email to place a new order. Direct item-for-item exchanges are not offered.

Faulty, Damaged, or Incorrect Items

If an item arrives damaged in transit or incorrect on our part and is reported within 10 calendar days of delivery with supporting photos, we'll cover a free replacement or refund at no return cost to you. Please include a full photo of the product, a photo showing the issue, and a photo of the product label.

Manufacturing defects discovered after this period are covered by the statutory guarantee, which provides at least 2 years of protection in the European Union; in the United Kingdom your rights under the Consumer Rights Act 2015 apply. If you believe your item has a manufacturing fault, contact hello@gpax.co with photos and your order details and we will assess your claim.

Inspection

All returned items are inspected within 5–7 calendar days of receipt, and you'll be notified of the outcome by email.

What We Can't Accept

GPAX may refuse any return that doesn't comply with this policy, including items that are worn, used, or incomplete, outside the 30-day window, or sent to an unauthorized address. The following are not eligible for a free replacement or shipping refund (EU and UK statutory rights remain unaffected): an incorrect address provided at checkout; a parcel undelivered because the recipient was unreachable, unknown, or refused it; an uncollected parcel returned by the carrier after the holding period; ordering the wrong size or changing your mind when the product has no fault; and transit damage not reported within 10 calendar days. If a parcel is confirmed lost in transit or confirmed undelivered by the carrier, we will arrange a replacement or refund. Denied returns may be sent back at the customer's expense.

How to Start a Return

Contact hello@gpax.co with your order number and the email used to place your order, and we'll guide you through the next steps.

By placing an order with GPAX, you agree to this Return & Refund Policy.